@extends('platform.customer-layout')
@section('content')
@if(!empty($ticket->branch_id))<p>الفرع المرتبط #{{ $ticket->branch_id }}</p>@endif
<section class="panel"><h2>#{{ $ticket->id }} · {{ $ticket->title }}</h2><p style="white-space:pre-wrap">{{ $ticket->description }}</p>@if($ticket->order_id)<p>الطلب المرتبط: #{{ $ticket->order_id }}</p>@endif</section>
<section class="panel"><h2>المحادثة</h2>@forelse($comments as $comment)<article class="incident-row"><div><strong>{{ $comment->actor_type==='tenant'?'فريق المتجر':'فريق KEMET' }}</strong><p style="white-space:pre-wrap">{{ $comment->body }}</p><small>{{ $comment->created_at }} UTC</small></div></article>@empty<p>بانتظار أول متابعة.</p>@endforelse
@foreach($files as $file)<p><a href="{{ route('tenant.support.file',[$ticket->id,$file->id]) }}">تنزيل {{ $file->original_name }}</a></p>@endforeach</section>
<section class="panel"><h2>إضافة رد</h2><form method="post" enctype="multipart/form-data" action="{{ route('tenant.support.reply',$ticket->id) }}">@csrf<label>الرد<textarea name="body" required minlength="5" maxlength="4000"></textarea></label><label>مرفق اختياري<input type="file" name="attachment" accept="image/png,image/jpeg,application/pdf"></label><button class="primary">إرسال الرد</button></form></section>
@endsection